Order Related

1. What are delivery slots?
Delivery slots are the time slots during which you will receive your order. Fraazo currently offers 6 delivery slots each day. These are: Slot 1 - 10:00...
Sun, 8 Mar, 2020 at 8:17 PM
2. Can I change my order delivery slot after placing the order?
The delivery slot can’t be changed for an active order through the App.
Sun, 8 Mar, 2020 at 8:18 PM
3. How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of ...
Sun, 8 Mar, 2020 at 8:19 PM
4. Is it possible to order an item which is out of stock?
No, you can only order products that are in stock. We try to ensure the availability of all products on our website however due to supply chain issues somet...
Sun, 8 Mar, 2020 at 8:20 PM
5. How do I check the current status of my order?
You can check the status of your current order by tracking your delivery on app, also you can contact our customer care any time to get an update for the s...
Sun, 8 Mar, 2020 at 8:20 PM
6. How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an SMS about unavailable items before the delivery of your order.
Sun, 8 Mar, 2020 at 8:21 PM
7. What You Receive Is What You Pay For.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our cu...
Sun, 8 Mar, 2020 at 8:22 PM